Government-owned Welsh train operator, Transport for Wales (TfW), has launched a new on-train WiFi portal across its fleet. The portal, developed by GoMedia, features real time information, enables passengers to submit in-journey feedback and even share their journey information with friends and family.
GoMedia points out that the portal uses data sources and GPS mapping to provide expected arrival and departure times, relevant platform numbers, onward travel options and other useful info.
TfW has been operating all services within Wales since the 7th February 2021 (succeeding KeolisAmey Wales). It manages all 223 stations in Wales and operates all passenger mainline train services within Wales as well as many services in and out of England.
The new portal will provide up-to-the-minute information showing the train’s location, the next stop and the service’s destination. It also includes a new feedback form and ShareMyTrain, a feature allowing customers to share their live journey information with friends and family by SMS or WhatsApp – useful for arranging meet-ups.
TfW’s Customer Information Strategy Manager, Teleri Evans, said: “Our latest work with GoMedia has allowed us to improve the on-train WiFi experience with customers and present bilingual real time information.”
He continued, “Our new real-time information portal is our latest step in using data to improve the customer experience on our trains, following increasing the amount of free WiFi data from 25mb to 50mb in 2019, and adding charging points to all of our trains. Our brand-new trains will also feature full colour digital screens with bilingual real time live information for our customers.”
The growing market for passenger WiFi and on-board entertainment and trackside wireless systems will be the main subjects of BWCS’ WiFi on Trains Conference this year www.Traincomms.com .
For information on speaking and exhibiting and the one remaining sponsorship spot at the 2023 event, please contact Ross.Parsons@BWCS.com
The 2023 Conference is sponsored by Huber+Suhner, GlobalReach Technology, Westermo, Xentrans and Icomera.
The Full Programme for 2023 will be available in the next few weeks at the website, where you can also sign up for our Free WiFi on Trains News Service (www.Traincomms.com ).
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